It offers a cool and creamy alternative to the typical coffee dribbled out by a noisy machine. Original shipping costs are non-refundable.Stay energized with the Monster Java Variety Pack. If you are currently awaiting a return, please contact your bank or credit card company as there is often some processing time before a refund is posted. It may take some time before your refund is officially posted to your bank or credit card. Please note that only regular priced products may be refunded. The refund will automatically be applied to your original method of payment. Upon approval, your exchange or refund will be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. Contact us and we will provide you with a return shipping label. Please do not send your purchase back to the manufacturer. Expired product (excluding Final Sale items).Īll products must be returned, unopened, in their original packaging. We will cover the return shipping costs for damaged, expired or incorrect products.Product error made by us (such as sending the wrong brand, product or flavour).The products must be eligible for a return based on the restrictions outlined below: We will happily return your order up to 30 days after your time of purchase. If you have any questions or concerns regarding international shipping, please feel free to reach out to our customer support RETURN POLICY Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange. However, please note that return shipping costs, as well as any associated duties or taxes, will be the responsibility of the customer. Our return policy applies to international orders. We recommend that you check with your local customs office for more information. Please ensure that you are familiar with your country's import regulations and restrictions before placing an order. To keep you informed about the progress of your shipment, we provide order tracking services. The estimated delivery timeframes for international orders range from 5 to 15 business days, taken into account the shipping method selected, customs processes, and other external factors. These additional charges are the sole responsibility of the customer. Please be aware that international orders may be subject to customs fees, import duties, value-added taxes (VAT), or other charges imposed by the destination country. During the checkout process, you will be able to select the available shipping options and the exact shipping cost will be displayed before completing your order. The shipping costs for international orders will be calculated based on the destination, the weight and dimensions of the package, and the shipping method chosen. The available shipping methods may vary depending on the destination country. Please note that we are constantly working to expand our shipping coverage and may add more countries in the future. We currently ship to the following European's countries: France, Belgium, Spain, Italy, Netherlands, Portugal, Ireland, Austria, Germany. We now offer international shipping to customers in the United Kingdom (UK) and within Europe. Please note that during the holidays, our delivery times might be extended due to shipping disruptions expected from our carrier. If we don't have a selected option from you, we will select signature at delivery as default option, to protect you from porch pirates. Orders with comment "Leave at door" will be reconsidered without signature service. You can also choose to notify us regarding your delivery preferences by leaving instructions at checkout. If no signature is chosen, you will be fully responsible for any loss, theft, or damage to their package after delivery. If the package remains unclaimed during this time, it will be returned to our store. You will have a period of 8 business days to pick up your package. In the event that you are unavailable during the delivery, or if our carrier encounters security access issues, your package will be safely delivered to the nearest UPS access point for your convenience. You can choose whether you prefer to be delivered with or without a signature requirement.įor standard shipping, we offer a signature requirement option during checkout. You can choose to require a signature at delivery for extra security, at no extra cost.
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